Effective date: October 5, 2026
EMC Custom Prints (“EMC Custom Prints,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit emccustomprints.com, contact us, upload artwork, or place an order for custom products or Direct to Film (DTF) transfers.
1. Information We Collect
Depending on how you use our website and services, we may collect:
- Contact information: Your name, email address, phone number, shipping address, billing information, and other information you provide when placing an order or contacting us.
- Order information: Products, quantities, sizes, pricing, shipping or pickup selections, order history, and related transaction information.
- Artwork and uploaded files: Images, graphics, designs, filenames, dimensions, resolution information, and other files or information you submit for printing.
- Payment information: Payments are processed by third-party payment processors such as Stripe. EMC Custom Prints does not store your full credit or debit card number on our servers.
- Technical information: Information such as IP address, browser type, device information, requested pages, server logs, and information necessary to operate and secure the website.
2. How We Use Information
We may use information to:
- Process, produce, fulfill, ship, and manage orders.
- Prepare submitted artwork for production and display order previews.
- Verify shipping or delivery information.
- Process payments and maintain transaction records.
- Communicate about orders, customer service requests, refunds, or other inquiries.
- Maintain business, accounting, tax, and order records.
- Operate, secure, troubleshoot, and improve our website and ordering system.
- Measure aggregate website traffic and performance when analytics services are enabled.
- Comply with applicable legal and regulatory requirements.
3. Artwork and Uploaded Files
Artwork submitted through our website may be stored as necessary to prepare, produce, support, and maintain records of your order. Uploaded artwork is not sold as personal information. We may retain order-related files for a reasonable period for customer service, reorders, recordkeeping, fraud prevention, or other legitimate business purposes.
4. How We Share Information
We do not sell or rent your personal information. We may provide information to service providers when reasonably necessary to operate our business, including providers that assist with payment processing, shipping and address verification, order and accounting administration, website hosting, email delivery, security, and website analytics.
For example, we may use services such as Stripe for payment processing, shipping or address-verification providers for order fulfillment, and Zoho for business and order administration. These providers process information according to their own terms and privacy practices.
We may also disclose information when required by law, to respond to valid legal process, to protect our rights or property, or to investigate fraud, abuse, or security issues.
5. Cookies, Sessions, and Analytics
Our website may use cookies, session identifiers, or similar technologies that are necessary for features such as shopping carts, checkout, security, and website functionality.
We may also use privacy-focused or aggregate analytics tools to understand website traffic and performance. If we materially change the types of tracking or advertising technologies used on the website, we may update this Privacy Policy and provide additional choices or notices when required.
6. Data Retention
We retain information for as long as reasonably necessary for order fulfillment, customer service, business operations, accounting and tax requirements, dispute resolution, security, and other legitimate business or legal purposes. Different types of information may be retained for different periods.
7. Data Security
We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, misuse, or disclosure. However, no website, network, or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Choices
You may contact us to ask about personal information associated with you or to request correction or deletion where appropriate. Certain information may need to be retained for completed transactions, accounting, tax, fraud-prevention, legal, or other legitimate business purposes.
9. Third-Party Services and Links
Our website may interact with or link to third-party services. Their privacy practices are governed by their own policies, and EMC Custom Prints is not responsible for the privacy practices of third-party websites or services.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy as our website, ordering system, or business practices change. When we make changes, we will update the effective date shown on this page.
12. Contact Us
Questions or requests concerning this Privacy Policy may be sent to:
EMC Custom Prints
support@emccustomprints.com